Frequently Asked Questions

Shipping and Insurance questions

Do you ship all over world ?
Yes, we ship to all countries having diplomatic relations with India, including USA, Canada, UK, Germany, Australia, France, Italy, etc.

 

How much are the shipping charges ?
There are no extra shiping charges. Prices mentioned on our site are Inclusive of Shipping and handling charges. There are no any hidden charges.

 

Will I have to get my consignment cleared from Customs?
Craftsofindia.com takes all responsibilty for delivery to your doorsteps. 


Do i have to pay any custom duty when my order is delivered

It is our experience that small value low volume personal shipments rarely attract customs duties.But sometime International deliveries may attract local taxes such as customs duty. Same are not included in the price and will need to be borne by the customer.

 

Are all orders shipped via couriers?

All orders more than $ 50 in value are shipped by Fedex or DHL. Orders less than that are shipped by Registered Air Mail.Deliveries by registered post parcel require about 7-10 days time but the service is reliable.

How much time will it it take for delivery of our order?
Delivery is expected within 4 to 6 business days from the date of shipment. All orders are shipped within 48 hours of receipt of orders, except for orders for framed paintings. Delivery for shipments made by Registered Air Mail can take slightly longer.

 

Are the shipments insured?
Yes all our shipments are insured  

       

                       Product Related Questions

How is it possible for you to provide such a beautiful crafts at such a low prices

Craftsofindia.com sources all the items displayed directly from the artisans living in rural villages. No middlemen is involved. So we are able to provide crafts in very low prices. 

 

Can we order more that one item listed on your store?
As the items on our store are hand made, no two items are identical. In rare cases we can provide two identical items. Just let us know if there is any such requirement.

 

Do you have a printed catalog of the crafts displayed on your site?
Due to the unique nature of our products it is not feasible to maintain a printed catalogue. We regularly update our site with new and unique items.

 

                        Payment Questions

Can i pay in another currency?
Prices on our site are listed in US Dollars. However if you are a resident of a country with a
different currency, you can still make your purchase at craftsofindia. Your credit card company
will convert the US currency value of the order into your local currency and charge your card
for the equivalent amount.

 

Do you share my contact information with any third person?
Craftsofindia.com takes your privacy very seriously. Your contact information is never shared with any third person, company, individual, or web site.


What are the various modes of Payment does craftsofindia.com offer
Following are mode thru which you can pay for items to be purchased


Standard Mode: Via Shopping Cart The standard mode of payment at craftsofindia is via the online shopping cart. To pay and make a purchase, click on the "add to cart" button and continue shopping. You will connect to Paypal or Alternate authorised payment gateway, and you will be asked to give any standard credit card / debit card details, for making the payment.
 
Cheque / Cashier's Cheque

To pay by cheque, you need to
1. List out the items that you wish to buy
2. Send this list alongwith a check drawn in the name of "Crafts of India" for the total order value to the following address:

Craftsofindia.com
Block-J, Apartment-74C
Ashok Vihar, Phase-1
Delhi-110052
India

Your purchase will be shipped to you as soon as the cheque is cleared by our bank 

Wire Transfer 

To pay electronically by wire transfer, you need to
1. List out the items that you wish to buy and
2. Send us an email at support@craftsofindia.com asking for wire transfer instructions.We will mail you details of our bank